Daddyinsurance.com is a trading name of Family Confident Limited who is an appointed representative of Plan and Prosper Financial Group and Regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768. Our Financial Services Register number is 798095.

 

We have provided you with this agreement in relation to life insurance which you wish to establish. Where a person does not request Financial advice but instructs us to arrange a specific insurance policy, we refer to this as an ‘execution only transaction’.

 

 

We are committed to providing the highest standard of service possible. The interest of our clients is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will:
• Be open, honest and transparent in the way we deal with you;
• Not place our interests above yours.
• Communicate clearly, promptly and without jargon;
• Seek your views and perception of our dealings with you to ensure it meets your expectations or to identify any improvements required.

 

We will accept instructions in writing and verbally by recorded telephone call only.

 

We are not permitted to handle client money and we cannot accept a cheque made out to us. We will set up a direct debit on your behalf as the product provider will collect premiums this way.

 

We will inform you of your statutory right to cancel once you have provided your instructions to us.

 

The product provider will forward all documents to you regarding your insurance. We will issue all communications in English, unless agreed otherwise.

 

We will act honestly, fairly and professionally known as conducting business in ‘Client’s best interest’ regulations. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment. Where this cannot be achieved, we will not conduct the business.

 

If you wish to register a complaint, please write to Daddyinsurance.com 

Suite 7, Ormeau House, 91-97 Ormeau Road Belfast, BT7 1SH or e-mail info@daddyinsurance.com. 

 

If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme. Further information about these amounts and limits for all other product types are available from the FSCS at
http://www.fscs.org.uk/what-we-cover/products

 

We are required by the anti-money laundering regulations to verify the identity of our clients, to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose, we may use electronic identity verification systems and we may conduct these checks from time to time throughout our relationship, not just at the beginning.

 

This client agreement is governed and shall be construed in accordance with English/Northern Ireland Law and the parties shall submit to the exclusive jurisdiction of the English/Northern Ireland Courts.

 

Plan and Prosper Financial Group Limited shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.

 

The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination a due proportion of any period charges for services shall be settled to that date.

 

This is our standard client agreement upon which we intend to rely. For your own benefit and protection, you should read these terms carefully. If you do not understand any point, please ask for further information.